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USAA faucets chief transformation officer




USAA faucets chief transformation officer | Insurance coverage Enterprise America















His profession within the business spans over 30 years

USAA taps chief transformation officer


Insurance coverage Information

By
Kenneth Araullo

USAA has appointed Tom Troy (pictured above) as chief transformation officer. 

Troy will formally assume his function at USAA on September 25, reporting to Wayne Peacock, USAA CEO. 

Within the newly established place, Troy will lead USAA’s transformation endeavors and oversee the company growth crew.

Earlier than becoming a member of USAA, Troy was president and CEO at CSAA Insurance coverage Group for 4 years. He helped rework CSAA’s strategy to product administration, know-how utilization, and repair supply. 

Underneath his management, the corporate returned to profitability, expanded its enterprise operations, and maintained persistently excessive ranges of customer support, all whereas navigating the challenges of the pandemic. 

Earlier than his function at CSAA, Troy was an EVP at Allstate, overseeing a multi-billion-dollar portfolio encompassing the insurer’s non-Allstate manufacturers, together with Esurance, Ivantage, Embody, and enterprise insurance coverage. He additionally held varied EVP positions at Liberty Mutual and performed key management roles at Safeco Insurance coverage. 

Troy is an lively participant within the business and his neighborhood, having served as a board member of the American Property Casualty Insurance coverage Affiliation, Bay Space Council, and the California Chamber of Commerce.

He holds a grasp’s diploma in enterprise administration from Seattle College, a bachelor’s diploma from the College of Washington, and the CPCU designation from The Institutes

“USAA is making vital investments to remodel our capabilities, processes, infrastructure, and the way in which we work to make sure we’re ready to fulfill our members’ wants at present and into the longer term,” USAA president and CEO Wayne Peacock stated. 

“Tom is a confirmed enterprise chief with a deep household historical past of navy service, enabling him to serve our members with empathy and information our future-focused initiatives with excellence.” 

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